This Privacy Policy outlines how AlbergoTech Solutions ("we," "us," or "our") collects, uses, discloses, and protects personal data when you use our online platform and related services in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect personal information that you voluntarily provide to us when using our site or services, including but not limited to your name, contact details, company information, and any other data necessary to deliver our hospitality software solutions such as hotel channel management, booking engine integration, real-time inventory synchronization, automated rate management, reporting and analytics, and multi-platform connectivity. We may also collect technical data automatically from your device when you visit our online platform, such as IP addresses, browser type, operating system, and usage data to improve our services.
How We Use Your Information
Your personal data is used to:
- Provide, maintain, and improve our services;
- Process transactions, reservations, and service requests;
- Communicate with you regarding updates, support, and notifications;
- Comply with legal obligations;
- Analyze usage patterns to optimize our platform’s performance and security;
- Prevent fraud and unauthorized access.
Legal Basis for Processing
We process your personal data based on one or more of the following grounds:
- Your consent where required;
- The necessity to perform a contract with you or your company;
- Compliance with legal obligations;
- Legitimate interests pursued by us, such as improving our services and ensuring platform security, provided such interests are not overridden by your rights.
Data Sharing and Disclosure
We do not sell or rent personal data to third parties. Data may be shared with trusted service providers who assist in operating our platform and delivering services, including IT infrastructure, analytics, and customer support providers. All third parties are obligated to keep your data confidential and comply with applicable data protection laws. We may disclose personal data if required by law or to protect our rights, property, or safety or that of our users.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. When personal data is no longer required, we securely delete or anonymize it.
Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data under certain circumstances;
- Restrict or object to the processing of your data;
- Request data portability to receive your data in a structured, commonly used format;
- Withdraw consent at any time where processing is based on consent;
- Lodge a complaint with a supervisory authority if you believe your rights are violated.
To exercise your rights, please write to us at our physical address.
International Data Transfers
Personal data may be processed in countries outside the European Economic Area (EEA) where our service providers operate. In such cases, we ensure that appropriate safeguards are in place to protect your data consistent with GDPR standards.
Children’s Privacy
Our online platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children below this age. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this policy periodically. Continued use of our online platform after changes constitutes your acceptance of the updated terms.
Contact Information
For any questions or requests regarding this privacy policy or your data, please contact us at:
AlbergoTech Solutions
48 Via Principe Amedeo, 3rd Floor
00185 Rome, Lazio
Italy